In the case of recognition of defective material, warranty is extended only to the return of the material The warranty is void in the following cases:
- Installation by non-specialized personnel
- Improper installation by the customer or a third parties
- Changes to electrical or mechanical parts
- Tampering with electrical connections and incorrect or otherwise not in accordance with our instructions
Right of withdrawal
In accordance with Article 5 of the Decree No.185/99 the consumer may not exercise the right of withdrawal provided for in paragraphs 1 and 2 in the cases of contracts for the supply of goods made to specifications or clearly personalized.
We can not guarantee the absolute homogeneity of color profiles, fabrics and other components also for products of the same provision being normal to have variations in shading. This can not be disputed by the customer.
Returns and complaints
Claims must be submitted in writing within 8 days of receipt of goods. In any case, any claims for damaged packages or tampered with, for the difference of the number, must be reported immediately to the delivery and signing with the clause "subject to" the borderau that will be forwarded immediately to the offices of the Company Seller. This procedure is a necessary condition for the start of practice on the replacement. Any returns will be accepted only with the written permission of the Company Seller. Faults and malfunctions of the materials will result in the replacement of defective goods or parts thereof, but in no case will the termination of the contract or reduction of the price or any damages. Charges and expenses of any kind are excluded and will not be charged.